RETURNS & REFUNDS

What is the store’s return policy?

You have the right to cancel your order within 30 days and return it within 30 days. If the product is returned in good condition, we will issue a full refund, minus the return shipping cost.

Are returns charged?

Yes, you will be responsible for the return shipping cost. We recommend using a tracked service for returns, as we do not take responsibility for lost returns. Please refer to our "Return Policy" on the website for more details on return shipping costs.

How long will it take to process my return?

We aim to process your return within 5 business days after receiving it, with a maximum of 14 business days. Once processed, you will receive a confirmation email.

ORDERING & DELIVERY

Is free shipping available?

Our product prices reflect the most competitive factory-direct rates and do not include shipping costs. After placing your order, you may contact our team via email for a shipping quote. We collaborate with reliable freight forwarders who can seamlessly handle all shipping arrangements at highly competitive rates.

What are the shipping methods and delivery times?

You can choose between sea freight or air freight. Sea freight takes approximately 30-55 days and offers lower shipping costs, while air freight delivers within 4-7 days at a higher cost. Delivery times do not include customs fees or potential delays. Relevant information can be found at checkout or in our Order & Delivery Policy.

How soon will my order be shipped?

Most products will be shipped within 7-15 business days, while custom-made items require a production time of 15-45 business days.

How can I track the status of my order?

Once your order is shipped, you will receive an email with a tracking number. You can use this number to track your order status on our "Order Tracking" page.

What should I do if my order doesn’t arrive on time?

If your order has not arrived on time, it may require an additional 1-2 business days for an update. If the issue persists, please contact us at info@leukosstudio.com

 or +86-15916189619, and we will assist in determining the status of your order and provide further support.

PAYMENT

What payment methods are accepted in the store?

We accept iDeal, Bancontact, Visa, Mastercard, American Express, and Maestro payments. The available options will be displayed during the checkout process. For more details, please refer to our payment policy.

Can I receive an invoice for my order?

Yes, you will receive an invoice via email once your order is completed.

Are there any fees for certain payment methods?

In most cases, we do not charge additional payment fees. All fees will be clearly stated during checkout.